Lorain M. Mendleson

Summary of Qualifications

• Provided budget projections for $22,000,000 budget, expanded my unit’s spending spreadsheet to better predict/prevent failing funds, and more accurately project budget surplus/deficit for more than 30 contracts
• Demonstrated strong verbal and written communication skills
• Proven analytical skills
• Highly developed computer skills; proficient in Microsoft Office software applications
• Ability to learn new software quickly
• Bachelor’s of Science Degree in Social Work, minor in Sociology – Methodist College, Fayetteville NC

Professional Experience

Newly created position within Workforce Development Section

•  Developed reporting tools and analysis that led to a 20% increase in State performance; decreased failed measures by 50%; analyzed and tracked State Performance data for eliminating data entry errors, null data, and timely correction of deficits in vendor reporting
• Developed vendor specific reports that enhanced the Request for Proposal selection process, allowing the selection committee to make data driven decisions in an unprecedented manner, leading to ability to move to incentive based contracts; developed monthly individualized reports for contracted vendors to assist in case management and ensure compliance with contract agreements
• Researched and generated reports for cost/price analysis prior to release of Requests for Proposals, ensuring section compliance with State regulations and in response to prior state audit findings
• Developed and implemented project management plans and comprehensive performance improvement projects provoked by ODJFS required Continuous Improvement Plans (CIP) for all performance measures related to Work Force Development; developed and maintained tools to track Quality Assurance  reviews to vendors’ case files.
•  Monitored and documented guidance provided by State entity regarding revisions to program implementation;   reviewed local policies and determined whether revisions were necessary to meet State requirements; maintained documentation of all State guidance, all correspondence with State advisors, and ensured staff and vendors were formally advised of any policy revisions and explained impact of revisions to staff and vendors
• Managed formal programmatic complaints promptly and diplomatically, resulting in 99% of complaints being resolved without further escalation; maintained statistical information on persons served; ensured that vendors were in compliance with equal opportunity requirements set forth with the WIA of 1998; ensured timeliness of responses and comprehensive documentation in all cases 
• Provided training, consultation, and reports to Workforce Investment Board administration to assist in grant acquisition, decision making process, and policy revisions
• Provided technical assistance to contract managers, vendors, and Workforce Investment Board administrators in interpreting State and Federal policies; assisted contracted youth vendors by answering programmatic questions and troubleshooting data entry and reporting issues; consulted with and provided statistical reports for a number of Workforce Investment Board committees and panels
• Created tracking tools, reporting tools, and compiled data for other Workforce Development programs; generated specialized reports at vendors or contract managers’ requests; compiled data for annual reports and for responses to public inquiries
• Provided daily supervision to staff and prepared staff annual evaluations
•  HCJFS Client Services Employee of the Quarter – April 2007

Hamilton Co. Job and Family Services Cincinnati OH                                                               2005-2006

Program Specialist – Children’s Services, Utilization Management                                                                                                                                                             

Newly created position within Utilization Management

•  Provided budget projections for $22,000,000 budget, expanded my unit’s spending spreadsheet to better predict/prevent failing funds, and more accurately project budget surplus/deficit for more than 30 contracts; provided monthly reports to management regarding budget projections and made recommendations to avoid deficits
•  Created numerous systems to track intricate details of the financial management of services, contracting, provider information, and updated care management documents
• Served as liaison between contracted providers, case managers, Fiscal, and Contracting; coached and provided training to providers on attaining authorization and on billing procedures; managed provider complaints; prepared provider scopes of work; fostered positive working relationships with providers by being proactive in resolving potential problems
• Created Service Authorizations in Oracle Financial Database to facilitate billing; provided management with detailed reports regarding invoice disputes that were crucial in the resolution process

Hamilton Co. Job and Family Services Cincinnati OH                                                               2002-2005

SSI Case Manager – Client Services                                                                                                                                                

Hamilton Co. Job and Family Services Cincinnati OH                                                               2000-2002

Consumer Specialist – Child Care Services

* References and extended resume available upon request